Shipping policy
SHIPPING AT A GLANCE
Processing
1–3 Business Days
Orders are typically processed within 1–3 business days after successful payment confirmation. Processing may include order verification, product preparation, inspection, and protective packaging.
Business days exclude weekends and applicable public holidays. Processing time is separate from delivery time.
02 · SHIPPING METHODS & FEES
Shipping Charges For Eligible U.S. Orders
Express Shipping is available for a $7.99 shipping charge where this delivery option is offered at checkout.
Free Shipping is available for eligible orders with an order amount of $49.99 or more.
Standard Shipping is $5.99 for eligible orders with an order amount from $0.00 to $49.98.
Available shipping methods and the final shipping charge for your specific order are displayed during checkout before payment. Availability may depend on destination, product availability, and carrier service.
03 · ESTIMATED DELIVERY TIME
7–15 Business Days After Dispatch
Estimated delivery is generally 7–15 business days after dispatch.
Delivery estimates are provided for guidance and are not guaranteed arrival dates. Destination, carrier operations, customs procedures, severe weather, seasonal demand, or circumstances outside our reasonable control may affect delivery.
YOUR DELIVERY JOURNEY
04 · FULFILLMENT & SHIPPING ORIGIN
Where Orders May Be Fulfilled
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, product type, shipping method, and destination. The location from which an order is dispatched may differ from our registered business address.
05 · TRACKING
Follow Your Shipment
Once your order has been dispatched, tracking information will be provided when available. Carrier systems may require additional time after dispatch before the first tracking scan or movement appears.
06 · SHIPPING ADDRESS
Review Delivery Details Carefully
Customers are responsible for providing a complete and accurate delivery address, recipient name, and contact information during checkout.
If you notice an address error after placing an order, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but changes may no longer be possible after fulfillment or dispatch has begun.
07 · INTERNATIONAL SHIPPING
Customs, Duties & Import Processing
International shipments may be subject to customs inspections, import procedures, duties, taxes, or other charges imposed by the destination country or region.
Customs processing may extend delivery time. Any applicable duties or taxes will be handled according to the terms presented during checkout and the requirements of the destination jurisdiction.
08 · PROTECTIVE PACKAGING
Protecting Artistic Door Stoppers
Nestdecoty products may include sculptural surfaces, textured finishes, geometric details, or other decorative elements. Products are packaged with protective materials intended to reduce movement and impact during transportation.
Inspect On Arrival
Please inspect your product and packaging after delivery and contact Customer Care if something appears damaged, defective, incomplete, or incorrect.
09 · DELAYED SHIPMENTS
Tracking Has Not Updated?
If tracking has not updated for an extended period or your shipment appears significantly delayed, contact service@nestdecoty.com with your order number. Our Customer Care team will review available tracking information and help determine appropriate next steps.
10 · LOST OR MISSING PACKAGES
We Will Help Review The Situation
If a package appears lost, is substantially overdue, or cannot be located despite available tracking information, contact Customer Care. We may work with the carrier or fulfillment provider to investigate and, where appropriate, provide a replacement, refund, or another reasonable solution based on the circumstances.
11 · MARKED DELIVERED BUT NOT RECEIVED
Contact Us If The Package Cannot Be Found
If tracking shows Delivered but you cannot locate the shipment, first check the delivery location, household members, nearby secure areas, and any carrier notice. If the package still cannot be found, contact Customer Care with your order number so the delivery can be reviewed.
12 · DAMAGED IN TRANSIT
Contact Customer Care
Provide your order number and clear photos or videos of the product and packaging where relevant so our team can review the issue and provide an appropriate solution.
INCORRECT / INCOMPLETE ITEM
Something Is Not Right?
If the product received is incorrect, incomplete, or materially different from your order, contact Customer Care so we can review the issue and provide an appropriate replacement, refund, return, or other resolution.
13 · RETURNS AFTER DELIVERY
180-Day Free Return
Eligible return requests may be submitted within 180 calendar days after confirmed delivery.
For eligible approved returns, Nestdecoty will provide or authorize a return method that does not require the customer to pay the approved return shipping cost.
Please review the Nestdecoty Return & Refund Policy for complete eligibility requirements, return procedures, exclusions, and refund timing.
OFFICIAL BUSINESS INFORMATION
Jinjiang Qunying Technology Co., Ltd.
NESTDECOTY SHIPPING SUPPORT
Questions About Shipping?
Contact Customer Care for questions about shipping charges, tracking, delayed shipments, missing packages, damaged deliveries, address concerns, or other delivery-related issues. Please include your order number when available.
Jinjiang Qunying Technology Co., Ltd.· Nestdecoty · nestdecoty.com