Contact
CONTACT INFORMATION
OFFICIAL SUPPORT EMAIL
service@nestdecoty.com
Use this email for product questions, order assistance, payment concerns, shipping, returns, refunds, or website support.
CUSTOMER SERVICE PHONE
+86 151 4055 8644
Please have your order number available when contacting us about an existing purchase.
RESPONSE TIME
Customer Care Replies
We typically respond to customer emails within 24–48 business hours. Please include your order number, the email used for your purchase, and a clear description of your question when contacting us about an existing order.
REGISTERED BUSINESS ADDRESS
Jinjiang Qunying Technology Co., Ltd.
Room 307, No. 815, Quanan North Road, Jinjiang City, Fujian Province
HOW CUSTOMER SUPPORT WORKS
Simple Steps To Get Help
Contact
Email or call the Nestdecoty Customer Care team.
Identify
Provide your order number and the relevant details.
Resolve
Our team reviews the issue and provides appropriate next steps.
Product Questions
Contact us before purchase if you need available information about product dimensions, materials, finish, intended use, placement, or care.
Order Support
Need help with order details, payment status, tracking, delivery updates, cancellation requests, or address concerns? Our team can review your order.
Returns & Refunds
Contact Customer Care before returning a product. Our team will review your request and provide return instructions when applicable.
Product Care
Contact us if you need available guidance about cleaning, placement, usage, surface care, or maintaining your Nestdecoty door stopper.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Tell Us If Something Is Not Right
If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact Customer Care as soon as reasonably possible.
Please include your order number and clear photos or videos where relevant so our team can review the issue and provide an appropriate solution.
RETURN SUPPORT
Contact Us Before Sending A Return
Please contact service@nestdecoty.com before mailing any return so Customer Care can confirm eligibility and provide the appropriate return instructions.
Return and refund requests are handled according to the Nestdecoty Return & Refund Policy. Do not send a product back without first contacting Customer Care.
OFFICIAL STORE INFORMATION
NESTDECOTY CUSTOMER CARE
Questions Or Support
Contact us for product questions, orders, payments, shipping, tracking, returns, refunds, or website support. Please include your order number when your question relates to an existing purchase.
Jinjiang Qunying Technology Co., Ltd. · Nestdecoty · nestdecoty.com