Return and refund policy
RETURN POLICY AT A GLANCE
01 · RETURN WINDOW
180-Day Free Return Policy
Eligible return requests may be submitted within 180 calendar days after confirmed delivery. Requests submitted outside this period may not qualify unless otherwise required by applicable law.
02 · RETURN ELIGIBILITY
Unused
The product should remain unused, uninstalled, and free from customer-caused damage, alteration, or excessive wear.
Original Condition
The item should be returned in substantially the same condition in which it was received.
Packaging & Parts
Original protective packaging and included accessories or components should be retained whenever reasonably possible.
03 · HOW TO REQUEST A RETURN
Contact Customer Care Before Sending Anything Back
Contact Us
Email service@nestdecoty.com.
Provide Details
Include your order number, item, return reason, and relevant photos or videos where appropriate.
Receive Instructions
Wait for approval and follow the authorized return method and instructions provided by Customer Care.
Returns sent without prior authorization may not be accepted or identifiable.
05 · FREE RETURN SHIPPING
Approved Eligible Returns At No Return-Shipping Cost
For eligible returns approved under this 180-day return policy, Nestdecoty will provide or authorize a return method that does not require the customer to pay the approved return shipping cost.
Please use only the return method provided or authorized by Customer Care. Costs from independently arranged or unauthorized return shipping may not be reimbursed.
PREFERENCE-BASED RETURN
Changed Your Mind?
Eligible preference-based returns may be requested within 180 calendar days after confirmed delivery. After approval, customers must use the return method provided or authorized by Nestdecoty.
MERCHANT-SIDE ISSUE
Damaged / Defective / Incorrect
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, Nestdecoty will provide an appropriate replacement, refund, return, or other reasonable solution without requiring you to bear additional approved return costs.
06 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please Inspect Your Order After Delivery
If your Nestdecoty door stopper arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered, contact Customer Care as soon as reasonably possible.
Please provide your order number and clear photos or videos showing the product, packaging, and issue where relevant. After review, we will provide an appropriate solution.
07 · ITEMS NOT ELIGIBLE FOR RETURN
Return Limitations
08 · RETURN INSPECTION
What Happens After An Approved Return Arrives?
Once an approved return is received at the authorized return destination, we will inspect the item and included components to confirm return eligibility. We will then notify you of the result and proceed with the applicable refund, replacement, exchange, or other agreed solution.
09 · REFUND PROCESSING
5–10 Business Days
Approved refunds are issued to the original payment method within 5–10 business days after an eligible returned product has been received and inspected.
If Customer Care approves a refund without requiring the item to be returned, the 5–10 business day period begins after the claim has been approved.
Your bank, card issuer, or payment provider may require additional processing time before refunded funds appear in your account.
ORIGINAL SHIPPING CHARGE
Preference-Based Returns
“Free Return” refers to the approved cost of shipping an eligible product back to Nestdecoty. Any original Standard or Express shipping charge paid when the order was placed is not automatically refundable for a preference-based return unless otherwise required by applicable law.
MERCHANT-SIDE ISSUE
Damaged / Wrong / Defective
Where the issue involves a damaged, defective, incorrect, incomplete, or materially misdescribed product, Nestdecoty will provide an appropriate solution without requiring the customer to bear additional approved return costs.
10 · EXCHANGES & REPLACEMENTS
Exchange Availability
Where appropriate, Customer Care may offer a replacement or exchange instead of a refund. Availability depends on inventory, product condition, and the circumstances of the request.
11 · ORDER CANCELLATIONS & CHANGES
Contact Customer Care As Soon As Possible
If you need to request an order cancellation, address correction, or other change, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If an order cannot be cancelled, the applicable return process may be used after delivery.
OFFICIAL BUSINESS INFORMATION
Jinjiang Qunying Technology Co., Ltd.
NESTDECOTY RETURN SUPPORT
Need Help With A Return Or Refund?
Contact Customer Care before returning a product. Please include your order number and relevant details so our team can review your request efficiently.
Jinjiang Qunying Technology Co., Ltd. · Nestdecoty · nestdecoty.com