CUSTOMER HELP
Frequently Asked Questions
Find clear answers about Nestdecoty artistic door stoppers, orders, payments, shipping, delivery, returns, refunds, cancellations, product care, and Customer Care.
Last updated: August 27, 2026
WHO OPERATES NESTDECOTY?
Jinjiang Qunying Technology Co., Ltd.
Nestdecoty is owned and operated by Jinjiang Qunying Technology Co., Ltd.
The company operates nestdecoty.com and is responsible for product sales, order administration, shipping coordination, returns, refunds, payment-related support, and after-sales Customer Care.
NESTDECOTY POLICY AT A GLANCE
1–3 Business Days Processing
7–15 Business Days Delivery
180 Calendar Days Return
5–10 Business Days Refund
PRODUCTS & USE
What does Nestdecoty sell?
Nestdecoty specializes in artistic door stoppers designed to combine practical door-support functionality with sculptural form, decorative textures, distinctive silhouettes, and interior-focused styling.
Can product color or texture vary slightly?
Minor variations in color, texture, finish, and surface appearance may occur because of materials, production characteristics, lighting, photography, and screen settings. We aim to present product details as accurately as reasonably possible.
Where can I find product dimensions and materials?
Available dimensions, materials, finish details, product features, and care information are provided on the applicable product page. You may also contact Customer Care before purchasing if you need additional available information.
How should I care for my Nestdecoty door stopper?
Follow the care guidance supplied with the product. Keep the surface clean and dry, avoid harsh chemicals unless specifically recommended, and avoid unauthorized alteration. Consider your floor material and placement when using a door stopper to reduce the risk of scratching or surface damage.
ORDERS & CHANGES
How do I know whether my order was placed successfully?
After checkout is successfully completed, an order confirmation should be provided using the contact information submitted during checkout. Please keep your order number for future support requests.
Can I cancel or change my order?
Contact Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If cancellation is no longer possible, the applicable return process may be used after delivery.
Can I change my shipping address?
Contact service@nestdecoty.com as soon as possible if you notice an address error. Address changes cannot be guaranteed after fulfillment or dispatch has begun.
What should I include when contacting you about an order?
Please provide your order number and a clear description of the issue. Photos or videos may also be requested where relevant for damaged, defective, incorrect, incomplete, or materially different products.
PAYMENT
Which payment methods are accepted?
The payment methods currently available for your specific order are displayed during checkout. Availability may vary depending on location, currency, order value, device, and payment-provider availability.
Why was my payment declined?
Payments may be declined because of incorrect billing information, insufficient funds, card issuer authorization, transaction limits, security checks, or payment-provider restrictions. Review your details or contact your payment provider when necessary.
What if I see an unexpected or duplicate payment?
Contact service@nestdecoty.com with your order number and relevant transaction information. For security, do not send complete payment card numbers, PINs, passwords, or card security codes by email.
SHIPPING & DELIVERY
How long does order processing take?
Orders are typically processed within 1–3 business days after successful payment confirmation. Processing time is separate from delivery time.
How long does delivery take?
Estimated delivery is generally 7–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates and may be affected by destination, carrier operations, customs procedures, severe weather, seasonal demand, or circumstances outside our reasonable control.
How much does shipping cost?
Standard Shipping is $5.99 for eligible orders with an order amount from $0.00 to $49.98. Free Shipping is available for eligible orders of $49.99 or more. Express Shipping is $7.99 where Express service is available. Final shipping options and charges are displayed during checkout.
Where are Nestdecoty orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, product type, shipping method, and destination. The fulfillment location may differ from our registered business address.
Will I receive tracking information?
Tracking information will be provided after dispatch when available. Carrier systems may require additional time before the first tracking scan appears.
What should I do if my package is delayed?
If tracking has not updated for an extended period or your shipment appears substantially overdue, contact service@nestdecoty.com with your order number. Customer Care will review available tracking information and help determine appropriate next steps.
Tracking says Delivered, but I cannot find my package. What should I do?
Check the delivery location, household members, nearby secure areas, and any carrier notice. If the shipment still cannot be located, contact Customer Care with your order number so the delivery can be reviewed.
RETURNS & REFUNDS
What is the Nestdecoty return window?
Eligible return requests may be submitted within 180 calendar days after confirmed delivery.
Are eligible returns free?
Yes. For eligible returns approved under our 180-day return policy, Nestdecoty will provide or authorize a return method that does not require the customer to pay the approved return shipping cost. Independently arranged or unauthorized return shipping costs may not be reimbursed.
How do I request a return?
Contact service@nestdecoty.com before sending anything back. Include your order number, the product you wish to return, and the reason for your request. Customer Care will review eligibility and provide the authorized return instructions.
Where should I send my return?
Do not send a return before receiving authorization. Once an eligible return request is approved, Customer Care will provide the appropriate return instructions and authorized return destination or method.
What if my item arrives damaged, defective, or incorrect?
Contact Customer Care as soon as reasonably possible with your order number and clear photos or videos where relevant. If an item is damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, return, or other reasonable solution without requiring you to bear additional approved return costs.
Is the original shipping charge refundable?
Free Return refers to the approved cost of shipping an eligible item back to Nestdecoty. An original Standard or Express shipping charge paid for a preference-based order is not automatically refundable unless otherwise required by applicable law.
How long does a refund take?
Approved refunds are issued to the original payment method within 5–10 business days after an eligible returned product has been received and inspected. If a refund is approved without requiring a return, the 5–10 business day period begins after approval. Your payment provider may require additional processing time.
INTERNATIONAL ORDERS
Can international orders be delayed by customs?
Yes. International shipments may be subject to customs inspections, import procedures, duties, taxes, or other requirements imposed by the destination country or region. Customs processing may extend delivery time.
Which currency will I be charged in?
Review the currency and final total displayed during checkout before submitting payment. If currency conversion applies, your bank or payment provider may use its own exchange rate or charge additional conversion or international transaction fees.
PRODUCT CONCERNS
Something Is Not Right With Your Door Stopper?
Contact Customer Care if you experience a product concern. Please provide your order number, a description of the issue, and clear photos or videos where relevant so our team can review the situation efficiently.
PRIVACY & SECURITY
How Is My Personal Information Handled?
Personal information associated with website use, orders, payments, shipping, customer support, returns, and refunds is handled according to the Nestdecoty Privacy Policy. Payment processors and other service providers may also process information necessary to provide their services.
OFFICIAL BUSINESS INFORMATION
Jinjiang Qunying Technology Co., Ltd.
Registered Business Address Room 307, No. 815, Quanan North Road, Jinjiang City, Fujian Province
CUSTOMER SERVICE PHONE +86 151 4055 8644
STILL NEED HELP?
Nestdecoty Customer Care
Contact us for product questions, order support, payment assistance, shipping, tracking, cancellations, returns, refunds, or website support. Please include your order number when your question relates to an existing purchase.
CUSTOMER SERVICE PHONE +86 151 4055 8644
LEGAL COMPANY Jinjiang Qunying Technology Co., Ltd. REGISTERED BUSINESS ADDRESS Room 307, No. 815, Quanan North Road, Jinjiang City, Fujian Province
Jinjiang Qunying Technology Co., Ltd.· Nestdecoty · nestdecoty.com
